project
manager

📍  Location: Remote with occasional client site visits
🕒  Employment Type: Full-Time
💼  Department: Customer Experience & Operations

 

The Opportunity: Customer Success Manager

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As PrevTech continues to grow, we are looking for a Project Manager to lead and coordinate large-scale deployment projects across the United States. In this pivotal role, you’ll be at the intersection of project management, technical coordination, and client engagement—ensuring seamless execution and a superior customer experience from day one.

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This is not your typical desk job. You’ll work closely with electrical contractors, internal technical teams, and high-level client stakeholders to manage everything from equipment reception to site deployment, onboarding, and long-term satisfaction. If you thrive in a dynamic environment where communication, coordination, and customer-first thinking are key, we want you as part of our team.

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Key Responsibilities

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• Customer Project Coordination: Develop and own the end-to-end deployment process and platform/applications? for large multi-site and national accounts—from equipment shipment tracking to installation scheduling, training, and onboarding.
   

• Stakeholder Engagement: Serve as the primary point of contact for clients, contractors, and internal teams; ensuring alignment and clarity at every step.
   

• Project Management: Develop and follow detailed project timelines. Monitor milestones, manage risks, and adjust plans as needed. Use and leverage PM methods, best practices and tools.
   

• Technical Fluency: Quick learner, understand the core components of PrevTech’s monitoring solutions and effectively communicate with technical stakeholders.
   

• Agri-Context Awareness: Take into account agricultural-specific constraints such as biosecurity, seasonal cycles, site layouts, and operational priorities.
   

• Customer Advocacy: Act as the voice of the customer internally, ensuring their needs, concerns, and feedback are addressed proactively.
   

• Post-Deployment Follow-Up: Ensure proper system performance, user adoption, and client satisfaction through regular check-ins and support escalation when needed.
   

• Data-Driven Decisions: Maintain and proactively communicate project data, progress tracking, and documentation to drive continuous improvement.
   

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Who You Are

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• You have a minimum of 5 years of experience in customer success, project coordination, or deployment management in a technical or industrial field.
   

• You’re a positive leader and strong communicator with sound softskills—confident working with both executive-level clients and on-the-ground contractors and capable of getting the message across and getting the job done.
   

• You’re comfortable with technical discussions—electrical systems knowledge is a plus, but not required.
   

• You have a solid understanding or interest in agriculture and rural environments—you appreciate the complexities of farming operations.
   

• You are organized, proactive, and detail-oriented—you anticipate roadblocks before they become problems.
   

• You’re fluent in English. Capable in Spanish is a plus.
   

• You’re passionate about customer experience and delivering real value that clients can feel.

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Nice to Have

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• Background in agriculture, electrical systems, or related technical domains.
   

• Experience working with CRM or Project Management tools (e.g., Salesforce.com Monday.com, Asana, …)

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About PrevTech Innovations

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PrevTech is a Canadian-American company dedicated to improving safety, productivity, and operational continuity in agriculture and agri-food operations. Through our innovative monitoring technology, we help detect electrical failures, reduce fire risks, and ensure the peace of mind of producers and their teams. Our solutions are used coast-to-coast by farms and agri-businesses of all sizes, and our reputation is built on trusted support, deep technical expertise, and strong customer relationships. www.prevtech.us