Sparks in the fan socket

3:00 AM. Most people are asleep. But not our client, nor our team. Early that morning, one of our clients received an alert from their PrevTech unit.

Instead of waiting until morning or trying to solve the problem alone, he made the call that may have averted disaster: he contacted our 24/7 support service at 3 a.m.

Our on-call expert didn't just take the call. He guided our client through a systematic analysis, staying online and guiding him step by step to locate the source of the problem in real time.

Together, they found that:

1. Extreme cold temperature had created condition for condensation on less insulated wall panel

2. Au faulty stage 6 fan plug which potential had just enough gap to allow condensation to also find its way between conductive prongs

3. Creating conditions for electrical current to arc and generate deteriorating heat

4. Proactive and quick localisation of this fault avoided ignition and propagation to the structure.

POTENTIAL FIRE AVOIDED.