Question 1

PrevTech's Purpose

Accepted Answer

To instill a culture of safety and resilience, on farm and in businesses, where everyone takes responsibility for risk management and prevention.

Question 2

Who are the ideal customers?

Accepted Answer

Agricultural producers and light industrial operations, both for new business and renewals.
(Dairy, Hog, Poultry, Grain handling, Feed mills, and other light industrial applications).

Question 3

How does the solution work?

Accepted Answer

Intelligent sensors are installed at the building's main electrical entrance and provide continuous monitoring of the electrical network 24 hours a day, 7 days a week. These can detect electrical or thermal anomalies and faults on the network, including :
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 • non-compliant wiring and configuration;
 • motor degradation and failure
 • Lighting and ventilation equipment faults;
 • Overheating of a circuit breaker panel and main switches.
 
If an anomaly is detected, a text message and/or email is automatically and immediately sent to the customer and his electrician.
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Both the customer and the electrician have access to a personalized dashboard on their smartphones, which helps them diagnose and track faults. In turn, PrevTech's technical team, dedicated to monitoring the various cases, will offer assistance to guide the diagnostic effort and encourage corrective action.
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Visit this section (https://www.prevtech.ca/en/programme-de-prevention-prevtech)to learn more about what differentiates PrevTech from other solutions on the market.

Question 4

What kind of information does the dashboard provide?

Accepted Answer

• Real-time electrical data from the units such as electrical fault levels on each panel being monitored
 • Real-time electrical panel temperature and ambient temperature.
 • Historical data displayed in a customizable graph.
 • Electrical safety index that provides a rating from A (excellent) to D (at risk) and serves as a reference for the overall condition of the electrical system.​

Question 5

What does a client have to do to participate?

Accepted Answer

1. The customer contacts PrevTech at 1-888-224-0604 or via the following form.(https://www.prevtech.ca/en/contact)
2. PrevTech assists the customer's electrician throughout the installation process and validates the installation confirmation.
3. PrevTech will issue a certificate to the customer. This certificate is a confirmation that our technical team has tested and qualified the installation for its conformity. It also validates that the solution is installed, activated, meets our compliance criteria and the associated fees are paid. 
4. The client forwards the certificate to his insurance professionnal.
5. The insurance professional forwards the copy of the certificate to the client's insurer.
6. The insurer updates the client's insurance policy and may apply benefits when applicable.
7. The insurer sends the updated policy and endorsement to the insurance professional (this may vary between various insurance carriers).

Question 6

Who installs the PrevTech solution?

Accepted Answer

The PrevTech tool can be installed by the customer's electrician and PrevTech will provide the necessary guidance throughout the installation process. PrevTech can also recommend a pre-qualified electrician to install the solution.

Question 7

How long does it take to install the solution?

Accepted Answer

Installation is simple and takes approximately 4-6 hours (per unit). Once the installation is completed, continuous monitoring (24/7) begins and the system will detect anomalies. Furthermore, PrevTech's technical team will communicate with the client to proceed with the onboarding and training process.

Question 8

Are there any costs associated with the PrevTech solution?

Accepted Answer

At PrevTech, we offer a customized approach, with a turnkey program for each client.
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PrevTech's Prevention Program provides  monitoring services and assistance from experts, who will contact the client when a situation requires their attention. In addition, clients can subscrire to PrevTech's Prevention Program for a 1, 3, 5 year term (discounts applicable). All programs include the required equipment to adequatly monitor the electrical network while meeting PrevTech's installation standards. 
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The first step is establising contact with your client to evaluate their needs. A quote will then be presented to the client.

Question 9

How will an electrician use the solution?

Accepted Answer

This solution is not intended to pre-authorize a service call with the customer. PrevTech's training for the electrician encourages initial communication with the customer to assess the criticality of the event. The tools provided by PrevTech, along with technical support, will allow for preliminary remote diagnosis and assistance, thus promoting a cost-effective intervention.
 
Note: Additional fees may be charged to the customer for the electrician's services at the customer's discretion.

Question 10

What do we expect from the customer?

Accepted Answer

The client is required to maintain a functional system, to subscribe to a prevention program that will ensure the monitoring of their electrical system. The customer is responsible for taking the necessary steps to evaluate and resolve any detected situation, and to collaborate with PrevTech's technical team as needed to perform the required diagnosis and apply corrective actions.
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The data is collected by PrevTech and provided to the customer via its secure platform.

Question 11

What happens if a customer receives an alert but does not take immediate action and a claim is made?

Accepted Answer

The solution is a key component of a loss prevention program. Each claim is handled on a case-by-case basis, allowing the claims team to review any information to determine its significance to the loss. However, this solution is not intended to be used for claims processing purposes.

Question 12

What do clients get out of this investment?

Accepted Answer

• The customer and their electrician are notified in real time.
 • The solution helps customers manage preventive maintenance efforts and avoid costly operational interruptions or premature equipment failure.
 • The technology used detects problems and allows the customer to reduce the risk of electrical fires.
 • The program is simple to implement and the tracking and reporting processes are efficient.
 • Overtime, the program aims at increasing the clients' awareness to risk, raise the resilience of their businesses and adopt a proactive behavior towards implementing corrective measures.
 • Ultimately, optimizing their operations, avoiding costs associated to downtime or equipment breakdown and provide peace of mind.

Question 13

Why are these incentive programs in place?

Accepted Answer

• Fires are one of the leading causes of loss each year, and many of them are caused by an electrical problem that could have been avoided if: 1) the right dection solution is adequatly installed 2) clients are notified of early sings of electrical anomalies 3) clients are provided with the assistance and guidance towards diagnostics and fault identification 4) a clear path towards corrective measures is established.
 • In an effort to help our customers protect their investments, various incentive programs have been introduced to encourage the introduction of innovation and technology that assists them in increasing their resilience to risk.
 • Programs are designed to encourage clients to invest in effective loss prevention measures.

Question 14

Incentive programs

Accepted Answer

The various incentive programs are designed to reduce the risk of fire and business interruption in agricultural and various light industrial operations. They are designed to encourage clients to invest in effective loss prevention measures.

Question 15

What is the benefit to insurance professionals?

Accepted Answer

• You'll be able to showcase your expertise and value by providing a proactive solution to protect your customers' livelihoods and long-term investments.
 • You can increase customer loyalty by providing value-added consulting services that prevent losses.
 • Reduced claims related to electrical fires and business interruption.
 • PrevTech is an established company with more than 7 years of experience, close to 2000 clients accross North America, and a dedicated team of more than 30 dedicated people focused on proactive risk management. You can offer the PrevTech solution with confidence, knowing that the company has a proven track record of preventing many devastating fires while providing tools to support operational efficiency.

Frequently Asked Questions